Flat Solutions srl
These General Terms and Conditions set forth below govern the terms and conditions applied to the Contract entered into, through the assistance of Flat Solutions srl , Property Principal, and the Client relating to the Apartment chosen by the Client from among those listed on the website www.athomerental.it and identified by an appropriate alpha-numeric code in addition to the provision of related Ancillary Services.
1 Definitions:
1.1 In these General Terms and Conditions, “Company” means Flat Solutions Srl, Principal of the Property; “Client” means the individual, firm or corporation with whom the Contract is entered into and to whom the Company’s invoices and receipts issued by the Company on behalf of the Principal are addressed; “Contract” means the contract relating to the transient lease for residential use to third parties of the Apartment in addition to the provision of related Ancillary Services drafted in such form as the Company shall, from time to time, deem most consistent with the Client’s request; “Apartment” means the apartment better described within the Contract; “Services” means the services better described within the Contract and/or its attachments. Reservation, and conclusion of the Contract
2. Reservation, and conclusion of the Contract
2.1 Selection of the Apartment: the Client may request information about the availability and prices of the selected Apartment and its Services, by contacting the Company directly either by phone or by e-mail by filling out the appropriate form – hereinafter for brevity Booking Request – available on the website www.athomerental.it. In the event of correspondence between the Client’s request and the Company’s offer, the Company will send the Client a Reservation Form (hereinafter Booking Confirmation) with the contractual proposal having as its object the selected Apartment, specifying the address thereof, the number of occupants, the duration and price, the amount of the reservation fee, the security deposit and any additional costs. For acceptance of what is provided therein, the Client must fill in the form sent with the missing data, sign and send such Booking Confirmation to the Company within 24 hours of its receipt; in case of failure to comply with the previously indicated deadline, the Booking Confirmation will be deemed to be ineffective.
2.2 The Contract shall be deemed to be entered into upon receipt by the Company of the Booking Confirmation signed in accordance with the provisions of Article 2.1 above and payment of the amount relating to the booking fee or deposit (or counter-evidence of payment).
3. Price and payment 3.1 The Price set forth within the Booking Confirmation corresponds to the price relating to the enjoyment of the Apartment and the provision of related services such as, but not limited to, the use of the furniture and furnishings in addition to those services expressly requested by the Client at the time of signing the Contract or during the execution of the Contract and, from time to time, better specified in the appropriate document. It is understood that, unless otherwise provided within the Booking Confirmation, this Price shall also be deemed to include, among other things, initial cleaning, energy and gas, heating and water consumption. The apartment is delivered clean and must be returned as such, final cleaning is and professional cleaning of bed linens and towels is not included, the cost of the final cleaning varies depending on the type of apartment: €120 for studios, €183 for two-room apartments, and €250 for three-room apartments. For use longer than 30 days, expenses related to electricity and gas are included in the Price up to a maximum amount specified in the contract, booking confirmation or written communications between the parties for each apartment; if consumption exceeds this amount, the difference will be deducted from the security deposit (Article 4).
3.2 The Reservation Fee corresponds to an advance on the Price and must be paid by the Client at the time of booking by bank transfer or credit card. The Balance shall be the difference between the Reservation Fee and the Price and shall be paid, at the latest, on or before the day of commencement of the period of use of the Apartment and the provision of the related Services.
3.3 The Customer expressly agrees to make payment of the Price on the terms and conditions set forth within the Booking Confirmation. In the case of contracts with a duration of more than 1 month, the payment of the Price of the months following the first one shall be made within the terms specified in the contract. 3.4 Registration taxes, provided for contracts longer than 30 days will be charged to the Customer and required at the time of contract conclusion.
4 . Security deposit
4.1 The Client will provide a security deposit upon entering the apartment under the terms and conditions stated in the Booking Confirmation. This sum will be returned to the Customer in full by the Company within 1 month days after termination of the Contract, by bank transfer. It is understood that, the amount of the final cleaning (as per art. 3.1) or in case of ascertainment of damages caused by the client to the Apartment or in case of energy consumption exceeding the amount indicated in Article 3.1 above, the Company shall have the right to retain the aforementioned security deposit without prejudice, however, to the right to compensation for any greater damages suffered.
5.Duration and cancellation of Contract 5.1 The duration of the Contract will be indicated in the Booking Confirmation. 5.2 In case of cancellation of the reservation before the beginning of the period of use of the Apartment and the provision of the related Services, the Company shall have the right to retain the amount related to the Reservation Fee paid at the time of the reservation. 5.3 In the event of cancellation of the reservation while the rental has begun, the Company shall have the right to retain the full amount of the Price previously paid, subject to the right to compensation for any damages.
6.Replacement of the Apartment
6.1 The Company, at its sole discretion, reserves the right to replace at any time the Apartment booked or in use with another apartment of equal or higher quality than the one chosen by the Client if, for reasons of force majeure or beyond its control, the Company is unable to ensure the Client’s enjoyment of the Apartment and related Services. If the Client, for reasonable and proven reasons, refuses the Apartment offered as a replacement, the Contract shall be deemed automatically terminated and the Company shall refund the Client the full amount paid (in case the Apartment was booked, but not yet in use) or the amount corresponding to the period of non-use (in case the Apartment was already in use). In such an event, however, no further amount will be due from the Company to the Customer for any reason whatsoever.
7. Arrival and departure
7.1 The keys to the Apartment will be handed over to the Client by an officer of the Company, subject to agreement as to the time and place of such delivery. The Customer will notify the Company of any delays. Delays of more than 3 hours or without prior notice and check-in/out performed outside office hours (Monday to Friday, 9 a.m. – 08 p.m.) will incur an additional charge of €50.00; after midnight, check-in will not be possible. Access to the apartments takes place from 3 p.m. while release must take place by 11 a.m. Failure to meet the apartment release time will result in an additional charge equal to one day’s rent.
7.2 At the time of handing over the keys of the Apartment, the Company’s appointee will give the Client a form containing a description of the state of the same, its appurtenances of the attached facilities and the property contained therein as of that date. The Customer agrees to sign the above form at the same time as its delivery. This is without prejudice, however, to the right of the same to report in writing observations, inaccuracies or complaints to the Company no later than 24 hours after arrival; any reports received by the Company after this time limit will be considered as not accepted.
8. Obligations of the Client
8.1 The Client agrees to occupy the Apartment for the period of time agreed upon and stated within the Booking Confirmation and in the Contract, undertaking, as of now, to vacate the same upon the expiration of such period.
8.2 The Customer also agrees to use the Services offered by Flat Solutions Ltd. necessary for the use of the Apartment.
8.3 The Client agrees not to accommodate more and/or different number of people in the Apartment than indicated in the Booking Confirmation. Failure to comply with this obligation, unless agreed in advance and communicated in writing with the Company, will result in the application in favor of the Company of a penalty equal to 30% of the total price relating to the Apartment for each person in excess and/or different from those declared.
8.4 The Client agrees, for the entire duration of the Contract, to use the Apartment with the utmost care and diligence, refraining from any act that may cause any damage to it and/or its appurtenances, and/or its attached structures and/or the property contained therein. The Client agrees, in addition, not to disturb neighbors and residents in the vicinity of the Apartment. Lastly, the Client agrees to comply with the condominium regulations where they exist.
8.5 The Client agrees to return the keys to the Apartment in the manner agreed with the Company.
8.6 The Client agrees not to reproduce and/or hand over to third parties the keys to the Apartment and/or disclose to third parties any access codes to the same. The loss of keys will result in the Customer being required to pay compensation for a new lock and 5 sets of keys, without prejudice to compensation for any damages.
8.7 The Client agrees to observe, throughout the period of accommodation in the Apartment, the ordinary precautions and security measures designed to prevent the entry of strangers into the Apartment. In the event of failure to comply with this obligation, the Customer will be obligated to pay compensation for any damages incurred.
9. Access, audits and inspections
9.1 The Client agrees to grant free access to the Apartment to the Company’s appointees, identifiable upon the Client’s request, for the purpose of verifying the good condition of the same and compliance with the provisions hereof; the Client also agrees that any third parties assigned to carry out repairs or maintenance that may be necessary during the term of the Contract may have access to the Apartment. Except in cases of emergency, of such accesses, audits and inspections the Client will be informed in advance.
10. Animals
10.1 Unless expressly authorized in writing by the Company, it is strictly forbidden to house animals of any kind or species within the Apartment. The Company reserves the right to terminate the Contract and claim damages if the Client, in contravention of this prohibition, lodges any species of animal causing nuisance to neighbors and/or damage to parts of the Apartment furniture.
11. Utilities suspension
11.1 The Company shall not be liable to the Customer for any suspensions and/or interruptions in the supply of electricity, gas and water that are beyond its control.
12. Express termination clause
12.1 The Company shall have the right to terminate the Contract at any time by simple written notice to be sent to the Customer also by email upon the occurrence of one or more of the following conditions pursuant to and in accordance with Article 1456 of the Civil Code. . i) i) in case of non-payment by the Client of the amount equal to, as the case may be, a percentage (down payment) or the entirety of the Price related to the Apartment and related Services within the term and in the manner agreed within the Booking Confirmation; ii) in case of non-payment by the Client of the balance of the price relating to the Apartment and related Services on the terms and in the manner agreed within the Booking Confirmation; iii) in the event that the Client fails to pay the security deposit specified in the Booking Confirmation within the terms and conditions stipulated therein; iv) in case of conduct contrary to the good conduct of the Apartment (see Article 8) or violations of one or more of the obligations placed on him/her by both these General Conditions and the Contract.
12.2 Upon the occurrence of the assumptions stipulated within Section 12.1 above. ii) and iii), the Company shall have the right to retain as a penalty the Down-Payment of the Price paid by the Client to the extent indicated in the Booking Confirmation.
13. Limitation of liability
13.1 It is understood that the amount of any damages recoverable by the Company from the Customer in connection with the Contract shall not exceed the amount actually paid by the Customer to the Company in connection with the Contract.
14. Privacy
14.1 Pursuant to EU Regulation 2016/679 on the protection and guarantee of personal data, you authorize the processing of your data in accordance with and to the effects of the provisions of this decree for fulfillments concerning the Contract or, in any case, related to it.
15. Referral to legal regulations
15.1 These General Conditions are governed by Italian law.
16. Place of jurisdiction
16.1 For any dispute concerning the interpretation and/or execution of these General Conditions, the Court of Milan shall have exclusive jurisdiction.